Refund Policy

1) General Policy

Quantix sells digital trading software and tools. Due to the nature of digital products—where access is granted immediately— all sales are considered final unless specific eligibility criteria are met.

Refunds are reviewed on a case-by-case basis and are not guaranteed.

2) Before Requesting a Refund

Before submitting a refund request, customers are expected to:

• • Confirm compatibility with the correct platform (MT4 or MT5).
• • Follow the official installation and setup instructions provided.
• • Use recommended broker settings and supported account types.
• • Contact support to allow reasonable troubleshooting time.

Many issues are resolved through setup assistance and do not require refunds.

3) Eligible Refund Cases

Refunds may be considered under the following limited circumstances:

• • Verified failure to deliver product access after successful payment.
• • Incorrect product or license issued that cannot be corrected.
• • Severe technical defects that make the product unusable and cannot be resolved by support.

4) Non-Refundable Cases

Refunds will not be issued for:

• • Trading losses, drawdowns, or unmet profit expectations.
• • Incompatibility due to unsupported brokers, symbols, or account types.
• • Failure to follow setup, risk, or usage instructions.
• • Strategy behavior during high-risk or volatile market conditions.
• • Requests made after significant usage or system execution.
• • Change of mind or lack of trading experience.
• • Abuse, threats, chargeback attempts, or misrepresentation.

5) How to Submit a Request

Refund requests must be submitted via email to quantrixtradingtechnology@gmail.com.

• • Proof of purchase or transaction reference
• • Product name and platform (MT4/MT5)
• • Broker name, account type, and environment (demo/live)
• • Clear description of the issue with screenshots or logs if applicable

6) Review & Processing

All refund requests are reviewed manually. We may request additional information before making a decision.

If approved, refunds are processed through the original payment method. Processing time depends on the payment provider and is outside our control.

7) Chargebacks & Abuse

Unauthorized chargebacks, false claims, or abusive behavior may result in immediate license termination, denial of future services, and dispute evidence being submitted to the payment processor.

8) Policy Updates

This Refund Policy may be updated at any time. Continued use of our products constitutes acceptance of the current policy.